Shipping & Returns

Worldwide delivery via DHL Express

Important: All Maison Subira pieces are made to order. Production time of 3–4 weeks applies before shipping. Your order is not "late" during production — it is being made specifically for you.

Shipping Destinations & Times

United Kingdom
  • Carrier: DHL Express
  • Transit time: 35 business days
  • Tracking included
  • Duties: UK import duty may apply. Rwanda qualifies for reduced rates under the UK DCTS scheme.
UAE
  • Carrier: DHL Express
  • Transit time: 24 business days
  • Tracking included
  • 5% import duty may apply on textile goods
United States
  • Carrier: DHL Express or FedEx
  • Transit time: 47 business days
  • Tracking included
  • US import duties apply. Buyer is responsible as importer of record.
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Payment & Order Flow

1
Place your order
Contact us via the shop, WhatsApp, or email with your chosen product, size, and color. We confirm availability and send an invoice.
2
50% deposit to begin production
Production starts upon receipt of your deposit. We accept DPO Pay (card/mobile money), PayPal Goods & Services, or bank transfer.
3
Production (3–4 weeks)
We send progress photos at mid-production so you can see your piece being made. You can request minor adjustments at this stage.
4
Balance payment before shipping
Once your piece passes QC, we send final photos and request the remaining 50%. Your piece is dispatched within 24 hours of cleared payment.
5
Delivery & tracking
DHL tracking number sent within 24 hours of dispatch. Estimated delivery 27 business days depending on destination.
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Returns & Exchanges

Standard Orders
  • We accept exchanges for sizing issues within 14 days of delivery
  • Item must be unworn, unwashed, with tags attached
  • Buyer covers return shipping to Rwanda
  • We cover reshipping of the exchanged piece
  • Refunds are not offered on made-to-order pieces unless the item is materially defective
Custom Orders
  • Custom orders are non-refundable once production has begun
  • If the piece arrives defective or significantly different from agreed specification, we will remake or refund
  • Progress photos are sent during production — customer approval at midpoint reduces disputes
  • For sizing issues on custom orders: we offer one free alteration within 30 days

Questions about an order? Contact us at hello@maisonsubira.com or via WhatsApp. We resolve all issues within 48 hours.